Ian reflects on the importance of how consultants interact with clients. Instead of giving stodgy business tips, he focuses on the importance of interpersonal warmth, humour, empathy and kindness as core elements of consulting effectiveness. Strong relationships contribute to strong business outcomes.

A well-designed strategic session or retreat is full of ‘treats’ in the form of insights, connections, new questions, and shared accountability. At their best, great offsites energize the people and fuel the work.

Our north star is clear: after more than 30 cumulative years as senior leaders in diverse organizations, we know what organizations require to thrive, and we love helping them in this journey. Our secret sauce, if you will, is this clarity of purpose combined with a very human-centred, joyful approach to the work. Simply put, thriving organizations need:

• Clear direction,

• Strong leadership,

• Effective teamwork, and

• An adaptive organizational culture